Privacy Policy

This platform of Legal Help FAQ (“the platform”), is provided by Stanford Legal Design Lab, a part of Stanford University. The data controller is the Legal Design Lab. A data controller determines how and why personal data is processed.

What data we need

When you use the Legal Help FAQ platform, the data we collect from you includes:

  • Any personal information you voluntarily provide in the Connect With Us form, including your name, email address, location, organizational affiliation, and message.
  • Your Internet Protocol (IP) address, details of which version of web browser you use, and information on how you use the site, using cookies and page tagging techniques. These are non-personally identifiable information that we collect and process.
  • The legal basis for processing this data is to perform a task in the public interest, of providing this platform and gathering voluntary feedback from its users.
We use Google Analytics to measure the performance of the site. Google Analytics stores information about:
  • the pages you visit on this site,
  • how long you spend on each site page,
  • how you got to the site, and
  • what you click on while you’re visiting the site.

Why we need it

We collect personal information you provide in the Connect With Us form in order to improve the site based on user input, including feedback about how the platform could be improved and what information might need to be updated.

We use IP information and Google Analytics software to collect information about how you use our application. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, like to improve site navigation and what content to provide. This analytical information helps us improve the browsing experience of our platform, update relevant content, and improve the overall design of the site.

We need the data described above to
  • improve the site by monitoring how you use it,
  • gather feedback to improve our services and respond to any feedback you send us, if you’ve asked us to.

What we do with your data

We share your information internally at Stanford to facilitate and manage the purposes listed above. This includes third parties whom Stanford engages to process your Personal Information on our behalf for the purposes stated above, such as vendors who help Stanford with our research and web hosting.

The data we collect may be shared with other groups inside the university and with other research partners who are doing academic work on access to justice.

We will not:
  • sell or rent your data to third parties
  • share your data with third parties for marketing purposes

We may use your behavior on the site for academic research, though in no way will personally identifiable information be included in research or general publications.

We will share your data if we are required to do so by law – for example, by court order, or to prevent fraud or other crime.

How long we keep your data

We will only retain your personal data for as long as:

  • it is needed for the purposes set out in this document, or
  • the law requires us to.

Cookie Information

This cookie policy provides you with more information about cookies, what types of cookies we use and how we use them. Our platform uses cookies with the intention of providing you with a user experience that best suits your needs, while concurrently allowing us to improve the design and functionality of the site. Cookies can be adjusted or disabled, and this policy provides you with instructions to do so.

What are Cookies?

A cookie is a file designed to contain a small amount of user and website information stored on a user’s computer. The file interacts with the user and the website to provide a webpage tailored to the user through its awareness of information held within the file. Cookies also have the ability to carry all or parts of the information stored within the file to other websites that the user may visit or to third parties.

Types of Cookies

We use third-party, session and persistent cookies and similar technology to collect aggregate (non-personal) information about the platform’s usage by all of our visitors and to help us remember you and your preferences when you revisit the platform. These cookies may stay on your browser into the future until they expire or you delete them.

Further general information about cookies and how they work is available at

We may allow selected third parties to place cookies through the Sites to provide us with better insights into the use of the Sites or user demographics. These third parties may collect information about a user’s online activities over time and across different websites when he or she uses the platform.

Adjusting Cookie Settings

You can change your cookie settings by reviewing your internet browser’s cookie options. The links below to popular browsers may help you understand your cookie options better. Typically, such information can be found under the browser’s ‘Help’, ‘Preferences’ or ‘Options’ menus.

Blocking Cookies

Should you choose to decline or block cookies by adjusting your browser settings, including cookies essential to the platform. Please note that all or parts of our platform may not be functional or accessible to you. Our platform will issue cookies as soon you visit it, unless your browser cookie settings are adjusted to prevent such an occurrence. Please review the information provided in this cookie policy on adjusting cookie settings for the browser of your choice.

Children’s privacy protection

Our services are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain data about anyone under the age of 13.

Where your data is processed and stored

We design, build and run our systems to make sure that your data is as safe as possible at any stage, both while it’s processed and when it’s stored.

Personal information provided to us by users outside of the United States may be transferred to other countries such as the United States, where data protection laws may differ from those of your home country. By providing us with your information you acknowledge that your information will be transferred to the U.S. and processed on servers in the U.S. However, all reasonable steps will be taken to protect your privacy in accordance with the applicable data protection laws.

How we protect your data and keep it secure

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorized access or disclosure of your data. Our minimum security standards can be found at: .

Your rights

You have the right to request:
  • information about how your personal data is processed
  • a copy of that personal data
  • that anything inaccurate in your personal data is corrected immediately
You can also:
  • raise an objection about how your personal data is processed
  • request that your personal data is erased if there is no longer a justification for it
  • ask that the processing of your personal data is restricted in certain circumstances

If you have any of these requests, get in contact with the Lab.

Links to other websites

This site may contain links to other websites.

This privacy policy only applies to the Legal Help FAQ platform, and doesn’t cover other sites that we link to.

Changes to this policy

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately.

If these changes affect how your personal data is processed, we will take reasonable steps to let you know.

Contact us or make a complaint

Contact us if you:

  • have any questions about anything in this document
  • think that your personal data has been misused or mishandled

Stanford Legal Design Lab

559 Nathan Abbott Way

Stanford, CA 94305

legaldesignlab [at] law [dot] stanford [dot] edu

Last updated May 2020

Copyright © 2022 The Leland Stanford Junior University (Stanford University). All Rights Reserved.